Service Level Agreement (SLA)

Last Updated: July 20, 2026

This Service Level Agreement outlines Gexvon’s commitment to delivering reliable digital services and maintaining clear communication with our clients.

Business Hours

Our standard business hours are:

• Monday to Friday
• 9:00 AM to 6:00 PM (Client-specific support hours may vary.)

Communication

We aim to respond to:

• General inquiries within 24 business hours.
• Existing client support requests within one business day.
• Critical technical issues as quickly as reasonably possible.

Project Delivery

Delivery timelines are established during project onboarding and depend on:

• Timely client approvals.
• Availability of required content and assets.
• Scope changes requested during the project.

Any changes to the agreed scope may require additional time and revised pricing.

Website Support

For clients with maintenance agreements, we provide:

• Website monitoring.
• Security updates.
• Plugin and CMS updates.
• Minor content changes (within the agreed maintenance scope).
• Regular backups where applicable.

Digital Marketing Services

Marketing performance depends on various external factors, including competition, budget, audience behavior, and platform algorithms. While Gexvon follows industry best practices, we do not guarantee specific rankings, lead volumes, sales, or return on investment.

Scheduled Maintenance

Occasionally, maintenance may be performed to improve service quality. Whenever possible, clients will be informed in advance of any planned downtime.

Client Responsibilities

Clients agree to:

• Provide timely feedback.
• Supply required project materials.
• Review deliverables promptly.
• Maintain active communication throughout the project.

Agreement Updates

This Service Level Agreement may be updated periodically to reflect improvements in our services and operational processes.